Post 5: Course Reflection

In partaking in the COMM11003 Communication in Professional Contexts, as one of the core subjects for my degree. During this course, it helped me gained a further insight in various means of communication between people and how it is applied in professional areas such as a workplace.

I can see improvements in my writing and research skill throughout my blog posts however, I hope to further improve upon this more.

I have enjoyed the challenges of learning different communication in professional contexts, including style, structure, grammar and punctuation. The course did present challenges at times. At some stage, I did struggle with the work load at times, due to the dates on many of my most recent post and the correct way of writing APA referencing.

In the end, the experience has been quite enlightening and I have without a doubt thoroughly enjoyed this blogging assessment task and what it had to offer.



Blog 4: What makes a good public speaker ?

Good public speaking skills are important in other areas of life. “Being a good public speaker can enhance your reputation, boost your self-confidence, and open up countless opportunities” (Mind Tools, n.d). Zeoli (n.d.) expresses people want to listen to someone who interesting, relaxed, and comfortable.

Strategies for becoming a Better Speaker: (Mind Tools, n.d.)

  • Plan Appropriately – The key to being a good public speaker is knowing your audience. To deliver a successful speech, it is to know what they want and what they need to know.
  • Practice – “Practice makes perfect!” It is the most obvious and most important step to delivering a great speech, it is to practice in advance.
  • Engage With Your Audience – By asking leading questions targeted to individuals or groups, will encourage people to participate and ask questions as well make the speakers speech memorable.
  • Pay Attention to Body Language – Standing up straight, taking deep breaths, using hand gestures, making eye contact and smiling will also help in making an effective speech as well sounding and looking a like a good public speaker.
  • Cope with Nerves – Drinking water or doing breathing exercises are some effective methods that will ease the nerves before delivering. By speaking slowly and taking pauses between sentences will allow the audience have a chance to digest what the speaker is saying.

For more information click here to visit Patil’s (2014) journal article on oral presentation skills .


Cenere, P., Gill, R., Lawson, C., & Lewis, M., (2015). Communication skills for business professionals. Port Melbourne, Australia: Cambridge University Press

Mind Tools. (n.d.). Better Public Speaking: Becoming a Confident, Compelling Speaker. Communication Skills From Retrieved from

Patil, Z. (2014), Oral Presentation Skills for Prospective Business Executives, The Asian ESP Journal, Retrieved from

Zeoli, R. (n.d). Seven Principles of Effective Public Speaking. Retrieved from>.

Post 3: Emotional Intelligence

Emotional Intelligence, also commonly referred as EI or EQ (DiGirolamo, 2016) is an important quality to have, and as well as a valuable skill employers look for. To exercise emotional intelligence is to have ‘a comprehensive understanding of their own emotions and an ability to rapidly assess the emotional state of other members of the team’ (Savel & Munro 2016, p. 105). Dwyer (2016, as cited in Costigan, 2016) asserts that emotional intelligence is having the social awareness and skills to work effectively in different contexts. To exercise emotion intelligence, therefore, is not merely to be aware, but emphatic, to relate, and to adapt.

Daniel Goleman (2006, as cited in Kossen 2013, p. 354) describes key characteristics of emotional intelligence are:

  • Self-awareness– Your emotions and how it impacts others, being able to acknowledge your strengths and weaknesses (Costigan 2016).
  • Self-regulation– The ability to cope with change and deal with problems as they occur.
  • Self-motivation– The ability to persevere, and be self-motivated in trying to achieve goals
  • Empathy– Being able to understand and share the feelings of others (Costigan 2016).

‘Daniel Goleman Introduces Emotional Intelligence’

It is the ‘capacity for recognizing our own feelings and those of others, as well as the ability to effectively manage our feelings as we interact with others’ (Doe, Ndinguri & Phipps 2015, p. 105).


Costigan, L. (2016), Lesson 10: Understand Yourself and Others, course notes, COMM11003: Communication in Professional Contexts, CQUniversity e-courses,

Doe, R, Endinguri, E, Phipps, S (2015), ‘Emotional Intelligence: The Link to Success and Failure of Leadership’, Academy of Educational Leadership Journal, vol. 19, issue 3, pp. 205-114.

Goleman, D. (2011), ‘They’ve taken emotional intelligence too far’, Time, November 1, Neff, KD & Vonk, R 2009, ‘Self-compassion versus global self-esteem: two different ways of relating to oneself’, Journal of Personality, vol 77, no. 1, February, 6494.2008.00537.x/full

Savel, R & Munro, C (2016), ‘Emotional Intelligence: For the Leader in us all’, American Journal of Critical Care, vol. 25, no. 2, pp. 104-106

DiGirolamo, J. (2016), Emotional Intelligence Exercises,, viewed on 18 May 2016, from

Daniel Goleman. (2012). Daniel Goleman Introduces Emotional Intelligence. [Online Video]. 23 April 2012 Available from: [Accessed: 30 March 2017].

Blog 2: Technology and communication

How technology has impacted communication and example of how technology has influenced how you communicate.

Over the years, technology has been today’s necessity and it’s rapidly changing how we communicate. Communication is the exchanging of information through interaction either by speaking, writing or body-language. Eastman, Hayley, Ryan and Maddy (2014) discusses rise of technology communication that has evolved to the point of email, instant-messaging, audio/video calling (phone/skype) and other forms of social media that has diminished verbal communication. It operates as writing, talking and recording the sound, ideas or thoughts and giving pictures, symbol or text to other person (Cenere, P, Gill, R, Lawson, C & Lewis, M 2015). The reason that people would like to communicate together by message is because it requires the use of shorter words and it does not take long time to read, thus improving efficiency. People are comfortable reading and are able to easily understand what is exactly being said. Messages is used widely from children to adults (Cenere et al., 2015).

In many ways technology has greatly impacted and influenced the way I communicate with university lecturers and course co-ordinators by using email, online forums and phone calls.  The concept is effect and more convenient for distance students or students who work full time. Another great use of today’s technology is being able to stream lectures through smartphones, tablets or a computer. Technology has made learning so easy and readily for students, there’s almost no excuse for completing or submitting course work.


Cenere, P., Gill, R., Lawson, C., & Lewis, M., (2015). Communication skills for business professionals. Port Melbourne, Australia: Cambridge University Press

Eastman, Hayley, R.N. Hernandez, and M. French. (2014). Communication Changes with Technology, Social Media. The Daily Universe. Retrieved from



Welcome to my blog !

Hi, my name is Janet Furnish and I am a student at Central Queensland University. I am in my first year of studying a Bachelor of Digital Media.

My main aim when I finish my degree is to either become an aspiring designer, illustrator, or to be able to pursue a career in the film/television post-production, advertising, and marketing fields.

The main purpose of creating this blog is for educational purposes with the subject I am currently studying, titled Communication in Professional Contexts (COMM11003), and specifically for this course.

After watching the introduction video for this unit, it is clear that this course will be about the basics of communication and  how to appropriately use these methods to communicate to the wider audience.

Partaking in the Communication in Professional Contexts course, I hope to gain further development in different communication concepts and learn a variety of writing skills, researching, referencing and professional language. To also learn to differentiate through audience and channel, and to select appropriate techniques to produce documents that are suitable. During this unit, I believe it is expected of us to develop and further our knowledge and understanding in professional communication skills.

Assessment Due Dates:

  • Assessment #1 Written Essay/Script – 21 April 17
  • Assessment #2 Communication Blog – 19 May 17
  • Assessment #3 Group Report – 5 June 17

Looking forward to sharing my journey with you !